Shipping & Refund Policy

Shipping Policy

Flat Rate Shipping

0 flat rate shipping on all orders. No minimum order required. No hidden fees. Tracking is included on every shipment. The price you see at checkout is the price you pay — nothing added at the last step.

Fulfillment Timeline

Orders are fulfilled within 1–3 business days from our Southern California facility. Most orders ship same or next business day when placed before 2:00pm PT. Orders placed on weekends or federal holidays ship on the next available business day.

Packaging

All orders ship in discreet, unmarked packaging. There is no company name, product name, or branding visible on the exterior of any package. Your privacy is maintained on every shipment.

Cold Shipping

Lyophilized (freeze-dried) peptides are stable at room temperature during transit and do not require cold shipping. They remain stable for up to 24 months when stored correctly. Once reconstituted, store refrigerated and use within 30 days.

Storage Recommendations

Lyophilized peptides: Store in a cool, dry place away from light. Refrigeration recommended for long-term storage.
Reconstituted peptides: Refrigerate immediately. Use within 28–30 days.
Sprays and liquids: Refrigerate after opening. See product label for specific guidance.

Domestic Shipping Only

We currently ship within the United States only, including all 50 states. We do not offer international shipping at this time.

Tracking

Tracking information is provided on every order via email once your shipment is picked up by the carrier. If you have not received tracking information within 3 business days of payment confirmation, contact us at supportthebrothersfitness.com@gmail.com.

Refund & Return Policy

All sales are final. Due to the nature of research materials, we do not accept returns or issue refunds on opened or unopened products under normal circumstances. Refunds or replacements are issued only in the limited circumstances described below.

Eligible Refund Scenarios

We will issue a replacement or refund only when:

Damaged on arrival: Product or packaging arrives damaged at delivery
Incorrect item shipped: A fulfillment error on our part resulted in the wrong product being shipped

Damage Claim Requirements

To file a damage or incorrect-item claim, you must:

Contact us within 24 hours of confirmed delivery
Email supportthebrothersfitness.com@gmail.com with subject line "Damage Claim - Order #[your order number]"
Include clear photos of: (1) the outer packaging, (2) the inner packaging, (3) the damaged or incorrect product(s)

Claims submitted after 24 hours of confirmed delivery, or without the required documentation, cannot be processed and will not be honored.

Seller Responsibility After Delivery

TheBrother's Labs' responsibility ends upon confirmed delivery of your package to the shipping address provided at checkout. We are not responsible for:

Packages stolen from delivery locations after carrier-confirmed delivery
How products are used, stored, or handled after delivery
Any outcomes resulting from product use or misuse
Carrier delays, routing errors, or transit issues once picked up

Lost or Missing Packages

If your tracking shows a package as delivered but you have not received it, contact your carrier directly to file a claim. TheBrother's Labs will assist in providing any documentation needed for a carrier claim but cannot issue refunds for carrier-confirmed deliveries that are subsequently reported missing.

Non-Returnable Items

The following cannot be returned or refunded under any circumstances: opened or reconstituted products, products reported more than 24 hours after confirmed delivery, products damaged by improper storage after delivery.